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Diversity at Work: The Practice of InclusionBernardo M. Ferdman, EditorBarbara R. Deane, Associate Editor Cover design: WileyCover image: photos courtesy of Bernardo FerdmanCopyright © 2014 by John Wiley & Sons, Inc. All Rights Reserved.Published by Jossey-BassA Wiley BrandOne Montgomery Street, Suite 1200, San Francisco, CA 94104-4594—www.josseybass.comNo part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, scanning, or otherwise, except as permitted under Section 107 or 108 of the 1976 United States Copyright Act, without either the prior written permission of the Publisher, or authorization through payment of the appropriate per-copy fee to the Copyright Clearance Center, Inc., 222 Rosewood Drive, Danvers, MA 01923, 978-750-8400, fax 978-646-8600, or on the web at www.copyright.com. Requests to the Publisher for permission should be addressed to the Permissions Departmen...