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Carriers Case StudiesWade Palmer, COO · Kool Pak“Relay is on track to save us $15k/month and it only took a week to get implemented.”PROBLEMKool Pak is a premiere LTL asset-based carrier with 110 refrigerated and frozen trucks making deliveries across the US and Canada. Kool Pak's CFO reached out to Relay Payments about issues with paying and reconciling lumper fees. Kool Pak’s drivers were spending 20 minute per transaction waiting on the dock each time they needed to pay a lumper fee. In addition, due to the late night and early morning calls for payment authorizations, Kool Pak was forced to add additional staff to keep pace with the increase in inbound driver phone calls. Their accounting and billing team reported a 2% lost reimbursement rate, resulting in declining revenue and shrinking margins on loads that required a lumper. SOLUTIONRelay Payments worked with Kool Pak's operations, technology, driver and account teams to integrate Relay Payments into their TMW Truckmate system, ...