Ccscommunicationv70.pdf
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Convey and exchange thoughts, ideas and information effectively through various mediums and approaches ... verbal and non-verbal communication techniques.
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SKILLSFUTURE SINGAPORE CRITICAL CORE SKILLS (CCS) REFERENCE DOCUMENT Page 1 of 1 CCS Category Interacting with Others CCS Communication CCS Description Convey and exchange thoughts, ideas and information effectively through various mediums and approaches CCS Proficiency Description Basic Intermediate Advanced GSC-CMC-B002-1 GSC-CMC-I002-1 GSC-CMC-A002-1 Communicate with others to share information, respond to general inquiries and obtain specific information Tailor communication approaches to audience needs and determine suitable methods to convey and exchange information Synthesise information and inputs to communicate an overarching storyline to multiple stakeholders Knowledge • Range of technical and non-technical vocabulary • Verbal and non-verbal communication techniques • Writing techniques • Listening techniques • Emotional intelligence dimensions • Types of communication channels and tools • Information processing techniques • Questioning techniques • Information confidentialit...
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