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Coaching and Feedback Follow the Guidelines for Effective Interpersonal Communication There are fundamental strategies that should always be part of interpersonal communication in the work place. ü Don’t personalize the situation or behavior, concentrate on the facts. ü Be considerate and respectful of the other person. ü Develop productive alliances with others in the work place. ü Be an example. Don’t personalize the situation or behavior, concentrate on the facts: By focusing on facts, you minimize blame, reduce defensive reactions, and encourage cooperation. In difficult or negative situations, • Avoid using “You” statements and making judgements. Let’s look at ways . . . Let’s talk about . . . • Get the facts about the situation. • Don’t blame or point fingers. Focus on the issues, not the person. “You vs. I” statements “You” statements tend to be received defensively—they blame, judge, and assume things that may not be true. “I” messages let the employee respond with his or her p...