Expertise recognition and influence in intercultural groups
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By nn bazarova · 2013 · cited by 44 — we then discuss how cultural differences in communication styles mediate the moderation effects between communication medium and culture on expertise ...
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JournalofComputer-MediatedCommunicationExpertiseRecognitionandInfluenceinInterculturalGroups:DifferencesBetweenFace-to-FaceandComputer-MediatedCommunicationNatalyaN.BazarovaDepartmentofCommunication,CornellUniversity,318KennedyHall,Ithaca,NY14853Y.ConnieYuanDepartmentofCommunication,CornellUniversity,308KennedyHall,Ithaca,NY14853Expertiserecognitionischallenginginteamwork,particularlyininterculturalcollaboration.Thisresearchseekstoinvestigatehowculturaldifferencesincommunicationstylesmayaffectexpertiserecognitionandinfluenceinface-to-face(FtF)versustext-basedcomputer-mediatedcommunication(CMC).Usingexperimentalinterculturalgroups,wefoundthatinFtFgroupsEastAsianexpertshadalowerparticipationrate,andwereperceivedaslesscompetent,lessconfident,andlessinfluentialthanexpertsfromWesternculture.NosuchdifferencesoccurredinCMC.TheresultssupportmediatedmoderationeffectofperceivedconfidenceonexpertinfluencesuchthatchangesinperceptionsofChineseandAmericanexperts’confidenceaccountedfortheirdifferentlevelsof...
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