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Final Report Communication and Soft Skill Development Practices & Strategies to Retain New Entrants of the Lodging Industry Eric Brown, Ph.D. Associate Professor Iowa State University Nicholas Thomas, Ph.D. Associate Professor DePaul University Final Report: Communication and Soft Skill Development Practices Table of Contents Project Summary ...........................................................................................................................1 Deviations from Original Proposal...............................................................................................2 Demographics of Participants .......................................................................................................3 Project Outcomes ...........................................................................................................................4 Key Focus 1 ....................................................................................................................