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Global Leadership and Intercultural Communication From Awareness to Competence World Affairs Challenge Smart Cities 2017 ii For Internal Use Only CONTENTS 1: OVERVIEW: VALUE AND ROLE OF CULTURAL DIVERSITY .............................................. 1 Exchange Shoes—Change Your Frame of Reference ..................................................................................................... 1 What is Culture? ...................................................................................................................................................................... 1 National Culture—Benefits and Challenges ...................................................................................................................... 2 II: SELF-ASSESSMENT OF KEY INTERCULTURAL SKILLS ........................................................ 6 Background, Benefits and Uses of the Cross-Cultural Adaptability Inventory (CCAI) ........................................... 6 Effective Int...