Interpersonal communication skills
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In the workplace, one who is good in interpersonal communication can relate to and work with a wide variety of people, negotiate differences, ...
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1 | Page ©Centre for English Language Communication National University of Singapore LEARNING OBJECTIVES: To understand the nature of interpersonal communication To appreciate the importance of assertion in interpersonal communication and be introduced to some key assertion strategies To understand the interpersonal nature of giving feedback, receiving criticism and resolving conflicts To establish attentive listening as an assertion strategy To understand meeting skills as interpersonal skills NTRODUCTION Communicating interpersonally is a “way of life” in organizations. Not only is interpersonal communication inescapable, but also your abilities in this area are of paramount importance. Interpersonal competence in recent years has been consistently ranked high as an important requirement for successful job performance. This is why companies and institutions put a high premium on interpersonal communication (see below a recent NUS invitation for staff to attend an interperso...
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