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1 | Page ©Centre for English Language Communication National University of Singapore LEARNING OBJECTIVES:  To understand the nature of interpersonal communication  To appreciate the importance of assertion in interpersonal communication and be introduced to some key assertion strategies  To understand the interpersonal nature of giving feedback, receiving criticism and resolving conflicts  To establish attentive listening as an assertion strategy  To understand meeting skills as interpersonal skills NTRODUCTION Communicating interpersonally is a “way of life” in organizations. Not only is interpersonal communication inescapable, but also your abilities in this area are of paramount importance. Interpersonal competence in recent years has been consistently ranked high as an important requirement for successful job performance. This is why companies and institutions put a high premium on interpersonal communication (see below a recent NUS invitation for staff to attend an interperso...