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INTERPERSONAL SKILLS AT WORKIn this age of e-business, many of us over-rely on electronic communicationand pay insufficient attention to the management of face-to-face relation-ships. John Hayes addresses this issue by examining the nature ofinterpersonal skills – the goal-directed behaviours that we use in face-to-faceinteractions in order to achieve desired outcomes. He argues that inter-personal competence is a key factor that distinguishes between successful andunsuccessful managers.Interpersonal Skills At Work provides a clearly structured and compre-hensive overview of the interpersonal skills that are essential for effectivefunctioning at work. It presents a micro-skills approach to skill developmentthat can be used to improve interpersonal competence, as well as explainingthrough the use of illustrations and practical examples how to read theactual or potential behaviour of others around us. This knowledge can thenbe used to guide the way in which we relate to others as we lear...