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Learning outcomesIn doing this module you will:refresh your communication skills to help you manage the communication styles and behaviours of others to get the result you needbe exposed to some skills and techniques that you may not have been aware ofgain confidence to plan and talk about difficult issuesdevelop a plan for your next difficult communicationcommit to putting your plan into actionModule 2 – Effective communication techniquesYour wellbeing is important to us. If you find talking about your experience as a carer upsetting, you may want to talk to someone. Lifeline (13 11 14) and beyondblue (1300 22 4636) are two services that are both available 24 hours / 7 days a week if you need support.How long will it take?15 to 30 minutesEducational resource for carers - Effective communication techniques 15372648IntroductionBenefitsSelf- evaluationStylesActive listeningBill of rightsCommunication planSummaryIntroductionBeing able to communicate information accurately, clearly, and as...