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CAPS Module 21 Student name: _____________________________________Date: ______________ MODULE 21 Demonstrate basic skills for both verbal and nonverbal communication. Objectives: A. Define the communication process. B. Identify some of the causes of ineffective communication. C. Identify forms of nonverbal communication. D. Describe why communication is important. MODULE 21: INFORMATION SHEET TO THE STUDENT: Read and study this information sheet and then complete the student activity at the end of this module. What is the communication process? In order to be a good communicator, you must first understand the process we as humans use to communicate. Communication is the process by which we share information, ideas and feelings through the use of spoken or written words, symbols, or gestures. There are four basic elements to communication: (1) sender - the person doing the sending, (2) receiver - the person doing the listening or reading, (3) message - the communication to be sent, (4) ...