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THE CARE CERTIFICATE WORKBOOKCommunicationThe CARE CERTIFICATE6StandardWhat you need to know THE CARE CERTIFICATE WORKBOOK STANDARD 61The importance of effective communicationGood communication develops your knowledge and understanding about individuals and the part played by other workers so that the best care and support possible can be provided. It helps build working relationships where each person’s views are valued and taken into account. 69THE CARE CERTIFICATE WORKBOOKCommunication Communication is an essential part of a caring relationship and helps to encourage trusting relationships with other workers and families as well as the individuals you care for. Types of communication Talking is often seen as the most common method or type of communication but most communication is silent. Gestures, tone of voice, grins, grimaces, shrugs, nods, moving away or closer, crossing arms and legs all tell us far more than words. Learning to take account of these reactions is all part of dev...