/ 0
60%
Table of contents

Document in text mode:

Understanding interpersonal communication through emotional intelligence An EUGANGS case study by Ray Walters Understanding how the brain functions when an individual is presented with a dangerous situation means students can understand their own emotions better, and develop strategies for dealing with people in a state of heightened emotion. On the EUGANGS course we looked at Daniel Goleman’s explanation of emotional intelligence, and considered the neural processes that lead to fear, anger and aggressive reactions. In this case study, Ray Walters describes a situation he has found himself in as a youth worker, and reflects on what was happening in that situation in the light of what he has learned about emotional intelligence on the course. A vulnerable teenager I worked with a person who put herself at risk on a daily basis. She would befriend men in the local area, ending up in the local park with them. This put her at significant risk, as it was believed she was administering sexu...