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Verbal Communication – Articulates thoughts and ideas clearly and effectively to exchange information. Level Demonstrated Behavior Associated Skills Example Level I Basic Experience Organizes and expresses ideas or messages clearly. Provides timely and accurate information. Active Listening Customer Focus Henry’s excellent listening skills served him well on Reunion Weekend as he was able to provide information and answer questions for visiting alumni. You could count on Henry to offer relevant, engaging, and nuanced insights to help visitors navigate the weekend at Bowdoin. Level II Practical Application Organizes and expresses ideas or messages clearly. Uses appropriate and efficient methods for conveying information to the right audience. Able to construct succinct messages. Active Listening Customer Focus Lucian communicated professionally with coworkers, library patrons, and supervisors, and demonstrated this daily in his verbal, phone, and email interactions. He always considered...